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‎01-28-2017 05:45 PM

HP Recommended
Product: HP Mini 1000
Operating System: Microsoft Windows 7 (64-bit)

My mini is no longer accepting my password. To reset it, it asks me to insert a USB flash drive and try again. It then tells me to insert the passord reset disk, but there is no CD-ROM drive on the mini, and it says the password key diskis in the following drive: Removable DIsk E. I have no idea what removable disk this is and with any USB I have tried I get the smae "file not found : This disk is not the password reset disk." What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2017 06:10 PM - edited ‎01-28-2017 06:13 PM

HP Recommended

 

If you did not create a password reset on the flash drive while logged into Windows-no it is not going to reset it.

 

Try this password reset tool:

http://pogostick.net/~pnh/ntpasswd/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎01-28-2017 06:10 PM - edited ‎01-28-2017 06:13 PM

HP Recommended

 

If you did not create a password reset on the flash drive while logged into Windows-no it is not going to reset it.

 

Try this password reset tool:

http://pogostick.net/~pnh/ntpasswd/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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