HP Notebook System BIOS Update Not Installing

[CJSWINSON]

I have tried downloading and installing the BIOS update.  Looks as though it downloads but the gears just keep turning instead of installing. Waited an hour for completion but did not work.

[DavidPK]

Hi,

If you're using HP Support Assistant to install the Bios update, click the i icon on the installer and post back with the SoftPaq No, ( this will be in the form spxxxxx ).

Regards,

DP-K

[CJSWINSON]

There was no "i" icon but located info on expansion of text...SP75141, version F.19Ap1, size 19.86MB

[DavidPK · Accepted solution]

Hi,

Try the following.

Close HPSA, restart the notebook, then download the Bios Update from the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75141.exe

When the download has completed, close any other open windows and programs, then open your Downloads folder and double-tap the installer to start the process.  The actual flash will occur when the machine restarts - do not interrupt this in any way, even if nothing appears to be happening for a while - when it has completed, the machine will load into Windows as usual.

Note:  If the option to Update shows as being 'blocked on this device', you will need to Contact HP regarding this.

Regards,

DP-K

[CJSWINSON]

This seems to have worked. Unlock screen no longer accepts my pin. Guess I'll figure it out at some point. Thank you for your help.

[DavidPK]

You're welcome

All the best,

DP-K