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‎07-17-2016 09:14 AM

HP Recommended
Product: HP Pavilion dv7-3173nr
Operating System: Microsoft Windows 7 (64-bit)
2 Weeks Ago I Bought This Laptop Secondhand From My Cousin's Friend. So That Means No HP Disks. All I Got Was The Laptop & The Charger. The Laptop Was Working Fine & I Decided To Upgrade To Windows 10 But I Couldn't Because My Recovery (Partition) Was Full So I Deleted It On Disk Manager. So When The OS Was Installing My Little Sister Thought It Would Be Funny To Turn Off The Computer So The Installation Was Interrupted. I Had To Order A Windows 7 Recovery Disk On Ebay & Reinstall Windows So I Did But Now The Laptop Does Not Look The Same. Before All That Happened Everything Looked All HD Now Everything Is Blurry & The Icons Are Too Big. I Tried To Reset To Factory Settings But It Won't Let Me. The Only Options It Gives Me Is To Back Up My Things Or Reinstall Windows. I Need Help. Anyone? Please?
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2016 09:20 AM

HP Recommended

Hi,

 

Try reinstalling the AMD Graphics driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45260.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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8 REPLIES 8

‎07-17-2016 09:20 AM

HP Recommended

Hi,

 

Try reinstalling the AMD Graphics driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45260.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-17-2016 09:25 AM

HP Recommended

Hello,

 

Welcome and thank you for posting in the HP Support forum.

 

Well, ebay is not a good option to puchase HP Recovery media from 🙂 There's a high risk for not original Windows, pirated copies, non-genuine instalations, faulty stuff, malware.

 

However, let's assume the recovery media was legitimate and all is OK (but considered the fact that the display has issues probably due to lack of proper driver or wrong recovery media, it may not be the original one)

 

Can you confirm which operating system you initially had before the issue started ?

Can you confirm which is the operating system you have now on this PC ?

 

7 vs 8

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎07-17-2016 09:46 AM

HP Recommended
It Had Windows 7 Home Premium 64 bit
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‎07-17-2016 09:47 AM

HP Recommended
It Had Windows 7 Home Premium 64bit
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‎07-17-2016 09:48 AM

HP Recommended
@IT_WinSec I Will Give It A Try. Thanks!
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‎07-17-2016 09:48 AM

HP Recommended

Try to reinstall the Graphical driver as suggested above by David.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎07-17-2016 09:49 AM

HP Recommended
Oops I Meant @DavidPK Sorry Lol
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‎07-17-2016 10:52 AM

HP Recommended
@DavidPK Thanks For Your Help Now It Looks Like It Did Before!
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