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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2013 01:43 PM

HP Recommended

Hello SM1251,

 

What is your issue?  You never say.  I see no Windows 8 drivers for your notebook.  When did you begin having this issue - when you upgraded to Windows 8?

Please tell me your issue so I can help.

 

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‎05-20-2013 01:52 PM

HP Recommended

Yes, I lost the fingerprint reader when I upgraded to Windows 8. I think it was Dec 12 or Jan 2013.

 

Thank you

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‎05-22-2013 02:44 PM

HP Recommended

Hi,

 

My laptop had to in for repair and have a new memory put in, and now my finger swipe function alog with a lot of the other funtions are missing.

 

The repair was done through Domestic and General Insurance.

 

Please can you help.

 

Kind regards.

Lorraine 123

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‎05-23-2013 09:51 AM

HP Recommended

Hello SM1251,

 

I looked at your notebook and there are no Windows 8 drivers for it.  Have you tried installing the Windows 7 driver in compatibility mode?

 

 

 

  1. Visit HP Support and get the Windows 7 drivers for the hardware you'd like to try.
  2. Download the driver to your desktop.
  3. Allow the extraction to complete but close the installation process when it comes up.
  4. Navigate to the C:\swsetup\ folder.  You will see your driver listed here.  They usually have a name like "sp48918".  Navigate to this folder.
  5. Within your driver's folder you will see a "setup.exe" file.  Right click this file and select Properties.
  6. Navigate to the "Compatibility" tab.
  7. Click the box that says "Run this program in Compatibility mode for..." and also select Windows 7 from the drop down menu.
  8. Check the box which says "Run this program as administrator" at the bottom.
  9. Save these changes and double-click the "setup.exe" to begin the install.
  10. Once the install completes reboot your PC and verify the functionality of the piece of hardware.

 

Please let me know if this helps resolve your issue.


Good luck!

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‎05-23-2013 11:34 AM

HP Recommended

THANK YOU!!!! ^_^  This worked it's magic! YAY!      :OpenSmile:

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‎05-23-2013 12:25 PM

HP Recommended

Awesome!  I'm happy this worked for you!


Good luck!

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‎05-23-2013 07:21 PM

HP Recommended

Well, I feel that you help is bringing me closer to a resolution.

 

I found the file - sp55636 in the SWsetup. However, there was not a "compatability" tab. I don't believe that the sp55636 that is in my Swsetup is an executable file.

 

 

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‎05-24-2013 06:50 PM

HP Recommended

Hi

 

 

 

i am using probook 4540s. the finger print sensor is connected and dont know how to connect that so any body can help me.i have also uninstall and then reinstalled the validity sensor but again its writen" sensor is not connectes"

 

 

PLEASE HELP ME!

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‎06-15-2013 03:54 AM

HP Recommended

I was facing issue with setting up Fingerprint scanner on my HP ProBook 4540S. I searched everywhere on HP forums but problem was not solved. Until I found this link:

http://getintopc.com/tutorials/how-to-fix-fingerprint-reader-on-hp-probook/

This is complete step by step tutorial to fix biometric scanner on probook series of HP. Now my fingerprint is working 100% and I have setup fingerprint password. Yahoo.

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‎06-15-2013 03:57 AM

HP Recommended

I was facing issue with setting up Fingerprint scanner. I searched everywhere on HP forums but problem was not solved. Until I found this link:

http://getintopc.com/tutorials/how-to-fix-fingerprint-reader-on-hp-probook/

This is complete step by step tutorial to fix biometric scanner on probook series of HP. Now my fingerprint is working 100% and I have setup fingerprint password

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