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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2013 06:37 PM

HP Recommended

HP Pavilion dv6-6b01ax 

 

 

thank you

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‎05-09-2013 09:58 AM - last edited on ‎02-23-2017 06:21 PM by HP Administrator

HP Recommended

Thanks for the information,

 

Here is a link to some troubleshooting steps for fingerprint reader issues.

 

Is the biometric device listed in device manager. For updated drivers follow the instructions provided by Dragon-fur in this link.

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‎05-17-2013 08:52 AM

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Could you send more specific instructions ?  Did you uninstall first, then update the simplepass driver?  Where did you find the simplepass driver?  thank you very much.

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‎05-17-2013 09:13 AM

HP Recommended

Hello rra78,

 

What is your product number and operating system?

 

Thanks,

 

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‎05-17-2013 04:29 PM

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ENVY dv6

 

Windows 8

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‎05-18-2013 02:14 PM

HP Recommended

There are many dv6's.  Please click on my link and let me know your product number.

 

Thanks

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‎05-18-2013 03:58 PM

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My laptop is a DV6-3240US

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‎05-18-2013 03:58 PM

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Worked through a solution with the HP Chat line.  Very helpful.  SimplePass seems to be working.  Basically, we uninstalled, then reinstalled.  Thanks to all who offered help!

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‎05-19-2013 07:53 PM - last edited on ‎02-23-2017 06:40 PM by HP Administrator

HP Recommended

Hello SM1251,

 

Please take a look here and let me know if that helps resolve your issue.  That is great, rra78!  I'm glad that helped get your SimplePass working again.

 

Please let me know if this helps resolve your issue.


Good luck!

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‎05-20-2013 01:02 PM

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I am running Windows 8. I cannot find:

 
Resolve using Recovery Manager as follows:
  1. Click Start , type recovery in the search bar, and select Recovery Manager from the resulting list.
  2. Click Drivers and Applications Reinstall to start locating the correct driver to reinstall.
     
    My computer is 2 years old. I can't afford the cost of talking with HP.
    Thank you and any help will be appreciated!
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