• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2017 09:34 AM

HP Recommended
Product: Pavilion DV6-7073ca
Operating System: Microsoft Windows 7 (64-bit)

Having trouble with HP SimplePass after reinstalling Windows 7 (hard-drive crash resulted in starting from scratch). I've tried several different drivers, got it to install properly, had an error message that my Windows password didn't match. I've uninstalled HP SimplePass and waiting for a solution. I'd rather not pay the $100 for recovery discs just for this one feature as everything else is working at or near factory. 

 

HP Pavilion DV6-7073ca

Windows 7 (64bit)

1 REPLY 1

‎02-27-2017 12:00 PM

HP Recommended

Hi @JordanDC

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the simple pass software is not working.

 

I’d love to help!

 

Uninstall the simple pass software from the computer and restart the computer. Download and install the software again from the below link.

 

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.