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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 03:23 PM

HP Recommended
Product: HP Pavilion dm4-1050ca
Operating System: Microsoft Windows 10 (64-bit)

Hi, my Pavilion dm4-1050ca crashes after it is up and running for about 5-10 minutes.  I decided to try the HP System checks at start up and it generates the following information:

 

FAILURE ID:  M0ALXW-55G8HC-XD6U3G-60WJ03

PRODUCT ID:  WQ876UA#ABC

 

Could somebody please direct me to what this failure means and how to fix it?

 

Many thanks!

Patricia

 

 

2 REPLIES 2

‎02-13-2017 03:41 PM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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‎02-14-2017 01:31 PM

HP Recommended

Hi BH,

 

Could there be another possibiity?    Perhaps something is wrong with the BIOS?   

 

At times when I restart my laptop I get the error message'' no bootable device insert boot disk and press any key''.

 

I started getting this problem after one day I visited a very suspicious website.

 

Thanks,

Patricia

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