HP updates

[dwells1]

New computer. Shows I have HP updates available. Click to install, howerver after several hours still shows installing

[EmeraldAvenger · Accepted solution]

Welcome @dwells1, 

I will do my absolute best to help you come to a resolution with the HP Support Assistant not doing updates properly for you. 

When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution. If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.

Have you tried to do the updates in Safe Mode with Networking?

Have you tried disabling your Antivirus program to do the updates?

Have you tried doing the updates using Windows Update?

Have you tried to update the HP Support Assistant?

Have you tried to do a clean boot and then tried the updates again?

If you are having problems updating HPSA itself, download and install the latest version of HPSA from the HP Support Assistant Web site. 

Please follow the troubleshooting steps in the Troubleshooting HP Support Assistant. 

If that does not work, while in Safe Mode please; 

1. Uninstall the HP Support Assistant

2. Restarting the Notebook once the Uninstall has finished

3. Reinstall the HP Support Assistant from this link. (On the right hand side, please choose Notebooks, Laptops, Netbooks)

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting and the answers to the questions above. 

Don't forget to click the Thumbs Up to show your appreciation. 

Thank you for joining the HP Support Community!
Have a great day! 

[coromxiz]

I bought this "all in one piece of ****, and have never been able to complete an update. Today was the last try. 4.5 hours later, it still had not completed an update. I thought the all -in- one would be great. Sorry, you pitiful people that work at HP, this cr** is why microsoft DOMINATES the industry.