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‎07-18-2016 12:53 PM

HP Recommended
Product: Hp-g009ax
Operating System: Microsoft Windows 10 (64-bit)
hi there,
below is the error message I received - with hard disk test -- What does this mean?

Testing Drive: 1
SMART Check: FAILED

FAILURE ID: 9TU3HK-7MT869-XD7V7G-60F503
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2016 01:57 PM

HP Recommended
Is there not any other way ??

View solution in original post

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3 REPLIES 3

‎07-18-2016 01:24 PM

HP Recommended

Hi Abkills,

 

The failure ID reports that the hard drive is faulty and needs to be changed, please contact Hp support and get the hard drive replced.

 

Regards
SATISHP4

 

Click " Thumb's up " icon if the question is answered/resolved.

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‎07-18-2016 01:57 PM

HP Recommended
Is there not any other way ??
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‎07-19-2016 07:50 AM

HP Recommended

Sorry to say, yes that is the only way.

 

Regards
SATISHP4

 

Click " Thumb's up " icon if the question is answered/resolved.

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