• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-25-2017 04:13 PM

HP Recommended
Product: HP 15-g019wm Notebook PC
Operating System: Microsoft Windows 8 (64-bit)

Hi! Mt notebook is showing a message "Boot device not found". When I attempted a hard drive test, the SMART test passed but the Long DST failed.

 

Failure ID: RGFS1K-76C8HQ-618P03

 

What does this mean? Also I am having trouble accessing a location where I can back up my files. Does this mean I will lose everthing?

 

Thanks in advance for your support.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2017 06:38 PM

HP Recommended
@bsaved wrote:

Hi! Mt notebook is showing a message "Boot device not found". When I attempted a hard drive test, the SMART test passed but the Long DST failed.

 

Failure ID: RGFS1K-76C8HQ-618P03

 

What does this mean? Also I am having trouble accessing a location where I can back up my files. Does this mean I will lose everthing?

 

Thanks in advance for your support.

This means that your hard drive needs to be replaced and the operating system reinstalled (via HP Recovery Media).  If you're having problems backing up your files, you can remove the hard drive from the unit and connect it to another system via HDD USB Dock and copy your files off that way.  A computer shop would also be able to do this for you so long as the hard drive has not failed completely.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-25-2017 06:38 PM

HP Recommended
@bsaved wrote:

Hi! Mt notebook is showing a message "Boot device not found". When I attempted a hard drive test, the SMART test passed but the Long DST failed.

 

Failure ID: RGFS1K-76C8HQ-618P03

 

What does this mean? Also I am having trouble accessing a location where I can back up my files. Does this mean I will lose everthing?

 

Thanks in advance for your support.

This means that your hard drive needs to be replaced and the operating system reinstalled (via HP Recovery Media).  If you're having problems backing up your files, you can remove the hard drive from the unit and connect it to another system via HDD USB Dock and copy your files off that way.  A computer shop would also be able to do this for you so long as the hard drive has not failed completely.

Was this reply helpful? Yes No

‎02-26-2017 05:09 AM

HP Recommended
Thanks so much!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.