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HP Recommended
Envy 17-jo21nr
I forgot my password and now when I turn it on it says enter administrator password or power on password how can I get past this
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It sounds like you made the mistake of entering a BIOS admin or power on poassword. 

 

If it does not provide a system lock code after entering the wrong password three times in a row, there isn't much we can do to help you.

 

If you can't get past the power on password, even performing a factory recovery is not a possibility. 

 

Contact HP for warranty service or out of warranty service. 

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

3 REPLIES 3
HP Recommended

It sounds like you made the mistake of entering a BIOS admin or power on poassword. 

 

If it does not provide a system lock code after entering the wrong password three times in a row, there isn't much we can do to help you.

 

If you can't get past the power on password, even performing a factory recovery is not a possibility. 

 

Contact HP for warranty service or out of warranty service. 

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended
It says system disabled 93978624
HP Recommended

Try entering the following unlock code:

 

22650200



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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