04-02-2014 03:22 PM
Welcome to the HP Forums! I hope you enjoy your stay!
I understand you are trying to access apps with Simple Pass. I apologize for the inconvenience, but I will do my best to assist you! What value are you referring to, and what Apps are you trying to use? In addition to this information, please provide the following:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Thanks for choosing the HP Forums. Have a great day!
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