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Student
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Member Since: ‎09-21-2012
Message 1 of 4 (12,311 Views)

How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

Product: HP G56 # XG598UA#ABA Windows 7 64bit

 

I can no longer install windows updates because the computer itself claims I do not have a genuine copy of windows 7.  The laptop was purchased with all software installed from HP.  The exact error is "Windows 7 build 7601 This is not a genuine copy of windows"

 

Do I need to restore my computer to factory default or do I just need a new product key?

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Associate Dean
Posts: 5,874
Member Since: ‎01-21-2012
Message 2 of 4 (12,307 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

Hi

 

Please find thelink given below might help you to resolve your issue.

 

 

Performing an HP System Recovery

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Provost
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Member Since: ‎01-07-2009
Message 3 of 4 (12,307 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

[ Edited ]

Follow the instructions to re-activate your operating system found in this Microsoft Answers thread.

 

 

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Student
Posts: 1
Member Since: ‎08-12-2015
Message 4 of 4 (3,286 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

 Power on password

 

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