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‎08-31-2016 10:42 PM - edited ‎08-31-2016 10:43 PM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

hi

 

i was try to recover my hp notebook useing windows 10 and the recovery process was stop  at 45% after this windows isn't load. When i power on laptop hp logo comme and load ones then the screen has notthing. After this i was reinstall new windoas 10 to my laptop but now the start up hp logo not showing.Is there any way to get back windows startup logo

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2016 11:35 PM

HP Recommended

Hi,

 

Thank you for posting in the HP Support forum. Welcome !

 

I see you have had problems with HP recovery and eventually you installed your own version of Windows. Please, correct me if I am wrong. If this is the case, then, you cannot have the HP logo - it appears because it is part of the HP image.

 

If this is very important to you, you need to use HP Recovery media to restore the machine to factory defaut condition. Please, let me know and I can provide you with additional steps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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2 REPLIES 2

‎08-31-2016 11:35 PM

HP Recommended

Hi,

 

Thank you for posting in the HP Support forum. Welcome !

 

I see you have had problems with HP recovery and eventually you installed your own version of Windows. Please, correct me if I am wrong. If this is the case, then, you cannot have the HP logo - it appears because it is part of the HP image.

 

If this is very important to you, you need to use HP Recovery media to restore the machine to factory defaut condition. Please, let me know and I can provide you with additional steps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎09-07-2016 09:36 AM

HP Recommended

hi

 

First i would like to thank you for replying on my quest,actuly i need HP logo on start up .i kindly requesting that steps to solve my problem as soon as possible

 

thank you

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