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HP Recommended
HP Notebook Pentium Quad Core
Microsoft Windows 10 (64-bit)
I reset my notebook due to bad behavior that I could not fix 2 days ago 12/01/16 yesterday it said it was installing windows @ 64%. Now it just has a small circle going round and round (for over 24 hrs now) is this normal?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

kspen123

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems resetting and wanted to help -- but need more information.

 

You mention running Win10, but we need to know if your notebook came preinstalled with Win10, or if you did the Win10 Upgrade.

 

And, if the Upgrade, we need to know the version of the prior OS (i.e., Win7, Win8x).


We can proceed once you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

3 REPLIES 3
HP Recommended

kspen123

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems resetting and wanted to help -- but need more information.

 

You mention running Win10, but we need to know if your notebook came preinstalled with Win10, or if you did the Win10 Upgrade.

 

And, if the Upgrade, we need to know the version of the prior OS (i.e., Win7, Win8x).


We can proceed once you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

When I returned a while later it was normal again.Thanks

HP Recommended
I have a 2011 hp laptop and I'm trying to figure out if I can reset or reboot without deleting pictures and music of so how?
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