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‎03-11-2017 12:59 PM

HP Recommended
Product: Pavalion: E0J89ua
Operating System: Microsoft Windows 8 (64-bit)

I was tring to reinstall to factory settings & after I completed the installation, I got a screen that says Install Incomplete theses 3 buttons thay say "SAVE LOG"  "DISPLAY"  "TRY AGAIN" I tried again & a popup says  " Insert recovery media"  I tried all the disks but I keep getting the same answer. The recovery folder on my HDD is also empty. I hace no clue what to do & the recovery disks from HP are $45 bucks. Thanks for your replies in advance...............

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2017 01:10 PM

HP Recommended

Hello @rainfire

 

Welcome to the HP Support forum. Thank you for posting.

 

I understand that you have purchased HP original recovery media, you used them but the installation of Windows 8 failed at some point. Please, correct me if I am wrong.

 

Do you use the media DVDs one by one in the specific order (1st, 2nd, 3rd, etc...) ?

What is the specific error you get at the end, do you see an error message or specific code ?

 

You may also check this HP article about such issues you experience >> http://support.hp.com/us-en/document/c03483233

 

 

Looking forward to your reply/update.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-11-2017 01:10 PM

HP Recommended

Hello @rainfire

 

Welcome to the HP Support forum. Thank you for posting.

 

I understand that you have purchased HP original recovery media, you used them but the installation of Windows 8 failed at some point. Please, correct me if I am wrong.

 

Do you use the media DVDs one by one in the specific order (1st, 2nd, 3rd, etc...) ?

What is the specific error you get at the end, do you see an error message or specific code ?

 

You may also check this HP article about such issues you experience >> http://support.hp.com/us-en/document/c03483233

 

 

Looking forward to your reply/update.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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