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- Re: Installed Clean WIndows 10 os due to error cause by insi...
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06-28-2016 09:44 AM
After Update of Windows Insider Preview Build latest version of 160620 after sign in the windows just hangs and recovery drive didn't work so i made a clean os bootable usb during installion it didn't accept to install over current build so i have to wipe the primary system drive and installed the new clean windows 10 but on doing so the recovery partition became hidden and i cannot rollback to default os and after doing these now i dont have product key for windows 10 nor hp or intel software and more important has i bought these from online i cant recovery the windows key. so what should i do to get back to default Windows 10 that came wih my notebook.
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06-28-2016 10:34 AM
Since Win10 came preinstalled on your PC, it was a really BAD idea to mess around with Windows Insider editions. I used them for months and discovered they can be very buggy -- as basically, they are testing versions.
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.
Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. So, you will need to contact P Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================
I am a volunteer and I do not work for, nor represent, HP
06-28-2016 10:34 AM
Since Win10 came preinstalled on your PC, it was a really BAD idea to mess around with Windows Insider editions. I used them for months and discovered they can be very buggy -- as basically, they are testing versions.
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.
Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. So, you will need to contact P Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================
I am a volunteer and I do not work for, nor represent, HP
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