02-10-2014 04:01 PM - last edited on 02-28-2017 03:28 PM by OscarFuentes
Welcome to the HP Community! Sorry to hear about the issues with the notebook. When you turn it on do the Num or Caps Lock flash at all? If so how many times? That will indicate the problem. I also suggest that you try a Hard Reset. Let me know how it goes.
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