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‎01-28-2015 09:56 AM

HP Recommended
Product: 15-g048ca
Operating System: Microsoft Windows 8.1 (64-bit)
Hey guys

I tried starting up my computer this morning but when I started the screen was black. I then took out the battery unplugged and reset again and then it got stuck on the HP start up screen. Now it is stuck on 'Diagnosing your PC' it's been like this now for an hour and didn't want to shut it off incase it messed up my computer.

Please help!! Is this normal ? Should it take this long ?

11 people had the same question
5 REPLIES 5

‎01-29-2015 10:37 AM

HP Recommended

Hi @Kieranc64 

 

Welcome to the HP Support Forums!

 

It sounds like you may be stuck in an automatic repair loop or something similar. I am happy to help with this.

 

First you can try the things found on this page starting with the hard reset, and see if it helps.

Computer does not start (Windows 😎

 

If you are still stuck with that Diagnostic message or looping restarts, then try out:

My Windows 8.1 is stuck in an automatic repair loop, how can I fix this? - answers.microsoft.com

  

Let me know if anything changes, or any other errors you may see. I hope this helps.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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‎07-25-2016 11:30 AM

HP Recommended

My laptop runs on Windows 10. After my Laptop screen went black, I started to perform a reset based from HP Forums. After doing so, I get stucked at Diagnosing your PC. I already checked the Memory and Hard Disk, all were passed results.

 

Seeking your assistance from this.

 

 

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‎08-04-2016 12:09 AM

HP Recommended
Same happened with me,
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‎10-17-2016 07:34 AM

HP Recommended
Shut the computer off and hold down the f11 button and turn it on and u will see please wait and u hold that till the screen turns blue for a min and it will take to choose an option when u get there click on troubleshoot
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‎08-02-2017 12:52 PM

HP Recommended
According to ur advice I tried to hold the f11 key but for only some seconds the blue screen is showing and then again display',Diagonosing your pc'
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