Laptop not fully shutting down

[pokedude14]

Whenever I turn off my laptop, the screen does black but the LED remains on, meaning it didn't fully turn off.

As a result, I have to manually shut it off by pressing down the power button for a few seconds.

Going to the Control Panel and doing "troubleshoot problems with Windows Update" sometimes works, but other times not.

Also, I have scanned the laptop and no malware was found.

[DavidPK · Accepted solution]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[pokedude14]

It worked. Thank you.

[DavidPK]

You're welcome

All the best,

DP-K