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HP Recommended
15-f211wm
Microsoft Windows 10 (64-bit)
When my laptop is plugged in the little red light comes on, but the computer will not turn on. Besides the charge light nothing comes on no lights no noises nothing. I've tried taking out the battery, holding the power button for 20 secs to drain it, then plugging it back in and hitting the power button. Same thing, no noises no lights, nothing. When there is no battery the charge light is white, with a battery the light is red. Please help!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Sparrowriver,

 

Thank you for your reply.

 

I am afraid I cannot give you a specific reason for this issue. It's very hard to give specific reasons. It's a mechanical device and can have hardware failure at any given point. 

 

If you have any troubles, let me know and I will do my best to help.

 

Thank you!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hello, @Sparrowriver – Hope you are well!
 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

Going through your post, it either is an issue with the battery or with the motherboard of the laptop. I would suggest you remove the battery from the laptop, connect the power cord and try turning on the laptop without the battery.

If the laptop is powering on without the battery, then the issue is with the battery. If the laptop is still not powering on, then I am afraid there is a hardware failure with the laptop.

 

You can contact HP Phone support to create a service for your laptop. You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

 

If you have any troubles, let me know and I will do my best to help.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended
Its not the battery 😭😭 I was afraid it was he motherboard! What can cause this to happen? Thank you!
HP Recommended

Hello @Sparrowriver,

 

Thank you for your reply.

 

I am afraid I cannot give you a specific reason for this issue. It's very hard to give specific reasons. It's a mechanical device and can have hardware failure at any given point. 

 

If you have any troubles, let me know and I will do my best to help.

 

Thank you!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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