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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-15-2017 03:42 PM - last edited on ‎03-15-2017 03:54 PM by Retired

HP Recommended
Product: HP Pavilion dv6 VJ682EA#ABV

I need help with my laptop, it doesn't show anything but black after the startup. Here's the information about the laptop by the way it was Windows 7 and I just upgraded it to Windows 8.

 

Notebook Model: HP Pavilion dv6 Notebook PC

Product Number: VJ682EA#ABV

 

Processor Type: Intel(R) Core(TM)2 Duo CPU T6600

Processor Speed: 2.20GHz

Total Memory: 3072 MB

 

Bios Version: F.34

Bios Vendor: Insyde

 

Serial Number: (removed content)

UUID Number: (removed content)

 

Product Configuration ID: 039D130000241210000020000

Factory Installed OS: Win 7

Primary Battery SN: 04570 3/15/2011

1 REPLY 1

‎03-15-2017 03:56 PM

HP Recommended

@IcyDominatorZ

 

That's a problem because HP only supplies Win7 drivers for your model DV6, not Win8x.  This means you will be stuck using the generic drivers that MS installed as part of the upgrade and any hardware that is not functioning correctly is going to stay that way -- due to the lack of HP drivers for it.

 

HP is not writing Win8 drivers anymore, so this situation is not likely to improve in the foreseeable future.

 

If you want full functionality, you need to return the DV6 to its original OS version.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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