-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Laptop won't turn on
Create an account on the HP Community to personalize your profile and ask a question
10-03-2016 05:54 PM
Solved! Go to Solution.
Accepted Solutions
10-03-2016 10:43 PM - last edited on 04-26-2017 04:26 PM by Omar-E
Hello,
Thank you for posting in the HP Support forum. Welcome onboard!
I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
>> https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)
>> http://support.hp.com/us-en/document/c03515402
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-03-2016 10:43 PM - last edited on 04-26-2017 04:26 PM by Omar-E
Hello,
Thank you for posting in the HP Support forum. Welcome onboard!
I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
>> https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)
>> http://support.hp.com/us-en/document/c03515402
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-05-2016 06:41 AM
You are most welcome !
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Didn't find what you were looking for? Ask the community