Locked Out of Computer

[TChatman]

For some reason my computer will not bypass the screen where it's asking me for "Administrator password or power on password." Every time I enter it in, it keeps going back to the same screen. I tried pressing F11 to just restore the computer to it's factory settings but it keeps giving me an error code: "0xc000000f". PLEASE help! I took it to a computer shop and they told me I would have to replace the entire BIOS system because the password is not working.

[Paul_Tikkanen]

Hi:

Enter any BIOS password 3 times and the PC should generate a system disabled (Halt) code.

Enter the code you get in the box at the link below, and the website should generate an unlock passcode.

Restart the PC and use the unlock code you received.

https://bios-pw.org/

[TChatman]

Thank you very much!!! I was able to disable the password. Any idea of what the error code means for when I press F11 for system recovery?
The error code is:
"0xc000000f"

I need to restore my PC. 😕

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Unfortunately, I have no idea what that code means.

Since it appears your notebook came with W8.1, and you upgraded to W10, you can clean install W10 by making your own bootable USB flash drive.

First download the W10 ISO file by using the Media Creation tool found at the link below.

https://www.microsoft.com/en-us/software-download/windows10

Then use this tool to put the ISO file on a 4 GB USB flash drive and use that to reinstall W10.

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Otherwise, you can order W8.1 recovery media from HP for your notebook from the link below.

http://support.hp.com/us-en/mediaorder/HP-Stream-13-c000-Notebook-PC/7372147/model/7563453/softwarei...