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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Mute light on keyboard not working
Create an account on the HP Community to personalize your profile and ask a question
04-16-2017 03:54 AM
Mute light on Keyboard not operating. All others eg WiFi are.
Solved! Go to Solution.
Accepted Solutions
04-16-2017 02:36 PM
Hi,
You're welcome.
Download and reinstall the Realtek HD Audio software package on the following link.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71918.exe
When this has completed, restart the notebook and let Windows fully load before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-16-2017 04:21 AM
Hi,
Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-16-2017 02:36 PM
Hi,
You're welcome.
Download and reinstall the Realtek HD Audio software package on the following link.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71918.exe
When this has completed, restart the notebook and let Windows fully load before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-18-2017 06:49 AM
Hi,
You're more than welcome and good to hear it's Ok
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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