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‎12-26-2016 10:29 AM

HP Recommended

 

Hi @jjsnyder8484,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having issues where the laptop will not boot properly. Don't worry we'll work together to find a solution for you,

 

To provide an accurate solution, I'll need a few more details:

 

Have you made any changes on the computer? Hardware or Software?

 

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Have you performed any steps on your own before posting on the HP Forums?

 

Did you follow the steps listed in the Message 3 of 20 in the HP Forum?

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

Thanks & Regards,

 

 

Jeet_Singh
I am an HP Employee

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‎03-15-2017 04:58 AM

HP Recommended

This worked for me a treat thank you. Just went into startup as normal no troubleshooting screen. Thanks

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