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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 11:53 PM

HP Recommended
Product: Example: Pavilion G6 ?
Operating System: Microsoft Windows 7 (64-bit)

Hello Paul, I hope you will help me or any other HP Experts please! I have this Model of 

HP 2000-2c22DX

Notebook PC. I love this laptop. I suddenly lost wifi connection. I press Fn and F12 but orenge button is still there and wifi doesnt turn on. I can plug in my internet directly then to use internet but wifi is long gone. idk what info I should give, i did research i think these infos will be helpful for you to help me. 

I have this: 

PCI\VEN_10EC&DEV_8136&SUBSYS_1854103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_1854103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

 

Also product number: D1E01UA#ABA 

 

Win 7 64-bit

PLEASE HELP!!!! 

THank you so much!!!!!!!!!!!
Capture.PNG

2 REPLIES 2

‎03-26-2017 01:55 AM

HP Recommended
U can try reinstalling driver ..... U can download it from hp driver center -----> http://support.hp.com/in-en/drivers

first try - right click on the network icon in the bottom pane at right and then click troubleshoot 🙂
hope this help u
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‎03-26-2017 07:16 AM

HP Recommended

Hi, @HP_2000-2c22DX :

 

The wireless network adapter has completely disappeared from the device manager.

 

If it had been working fine before and just disappeared, most likely the wireless network adapter has failed and needs to be replaced.  You can try removing and reseating the wireless card and see if that gets it to show up again.

 

The hardware ID you posted is for the Realtek ethernet (wired) adapter.

 

The parts list for your notebook indicates that it comes with a Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter.

 

Here is the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c03763129

 

You can also see if installing the HP connection manager software, restarting the PC, and using that software to turn on the wireless network adapter resolves the problem.

 

This package provides the HP Connection Manager for the supportednotebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

 

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