My device manager shows Universal Serial Bus (USB) Controller driver not installed

[ksnvarma]

Hi, 

I am using the HP Probook 440 G2 with windows 7 64 Bit version installed.

I have installed all the drivers listed in the HP website for my laptop model, but stilll the device manager shows  three drviers missing...

1.) Universal Serial Bus (USB) Controller

2.) Unknown Device

3.) Unknown Device

Where can I get these drivers from?

Regards,

Satya

[iomare · Accepted solution]

Hi,

These are probably the drivers you are looking for:

Intel® USB 3.0 eXtensible Host Controller

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

Intel® Smart Connect Technology

https://downloadcenter.intel.com/download/23109

For the other unknown device, if you post the hardware id we can see what drivers are missing. Here is a link to a guide for finding hardware id.

http://www.wikihow.com/Find-Hardware-ID

Let me know,

David

[ksnvarma]

Great!, Thanks so much, I installed the listed drivers and I don't see the USB Controller not installed message anymore.

For the Unknown Device, now I am seeing only one. Below are the hardware ID's

ACPI\HPQ6007

*HPQ6007

Please let me know where to find these drivers as well.

Cheers,

Satya.

[iomare]

Hi,

I believe the last unknown device is probably 

HP 3D DriveGuard Software

You will find the driver here:

https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-probook-440-g2-notebook-pc/6943810/swI...

Let me know,

David

[ksnvarma]

Hi ,

Thanks for the reply, Yes it was the 3d Drive guard driver. I figured it out when I googled the Hardware ID.

All issues solved. 

Thanks

Cheers,

Satya.

[iomare]

Your welcome Satya.

All the best,

David