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‎05-06-2016 09:18 AM

HP Recommended
Product: G7-2269wm
Operating System: Microsoft Windows 8.1 (64-bit)

Ok the system had an error and I attempted to do a return to factory settings. Things started out right but now nothing.  The restore wiped the disk and I can’t get anything.  Is there any way to get a set of recovery disk from HP. The strange thing is I never notice that the product ID number for the OS was nowhere on the case. I was bought new at walmart so really strange.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2016 09:28 AM

HP Recommended

Hi:

 

Your notebook originally came with W8, and you can order a set of W8 recovery disks from the link below, and then upgrade back to W8.1.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5312246/...

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3 REPLIES 3

‎05-06-2016 09:28 AM

HP Recommended

Hi:

 

Your notebook originally came with W8, and you can order a set of W8 recovery disks from the link below, and then upgrade back to W8.1.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5312246/...

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‎05-06-2016 10:08 AM

HP Recommended

Thanks I have been looking for a week.... Thanks again

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‎05-06-2016 01:23 PM

HP Recommended

You're very welcome.

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