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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2017 04:47 PM

HP Recommended
Product: HP Elitebook 8560w
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

after the installation of Win 10 64 bit I have the following problem:

 

My notebook does not shut down completely.

The hard drive and screen turns off, but the Power LED and the Fan is still running.

 

After 10 min the system begins to restart.

 

I installed the windows 8.1 64bit drivers from the HP website.

 

I also istalled the newest BIOS version.

 

 

Can anybody help me?

 

 

My notebook:

 

8560.jpg

 

 

Sorry for my english.

 

 

best regards from Germany

 

 

 

 

1 REPLY 1

‎02-04-2017 01:01 AM - edited ‎02-04-2017 01:01 AM

HP Recommended

Hello,

 

Welcome to the HP Support forum. Welcome to the English speaking community.

 

Note, that if you prefer speaking in German, HP has German forum with German speaking community > http://h30492.www3.hp.com/

 

 

 

With regards to your issue:

 

I am afraid your PC does not officially support Windows 10. Supported are XP, Vista, 7 and 8/8.1  - but not Windows 10.

HP hasn't officially released drivers for Win 10, hasn't officially tested Windows 10 on this PC and variety of issues may occur.

 

It is recommended that you run either Windows 7 SP1  or  Windows 8.1  (both are stable and supported by the vendor - Microsoft)

 

 

Hope this helps. Let me know how it goes.

 

Tschüss 🙂

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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