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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Notebook will not reload
Create an account on the HP Community to personalize your profile and ask a question
08-27-2016 03:18 PM
Did system recovery back to factory. Now whe trys to reboot just has black screen with HP symbol coming g off and on . Makes one beep sound then hear trying to restart but nothing . Did system diagnosis everything passed. But gave me this address to go too. How to I restore windows 10
Prd. N5R61UA
MOD. 15-an050nr
Solved! Go to Solution.
Accepted Solutions
08-27-2016 05:35 PM
Hello;
Allow me to welcome you to the HP forums!
I wish I had good news for you, but I don't.
What you did SHOULD have worked -- as, according to the HP site, your PC came preinstalled with Win10, and in that case the recovery should go off without a hitch.
Here are some troubleshooting steps you can try: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support
If none of those work, then your only recourse is to order recovery media through this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support
Good Luck
I am a volunteer and I do not work for, nor represent, HP
08-27-2016 05:35 PM
Hello;
Allow me to welcome you to the HP forums!
I wish I had good news for you, but I don't.
What you did SHOULD have worked -- as, according to the HP site, your PC came preinstalled with Win10, and in that case the recovery should go off without a hitch.
Here are some troubleshooting steps you can try: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support
If none of those work, then your only recourse is to order recovery media through this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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