QCW42E-71J8K5-MFPWWJ-60WK03

[Bruno6]

The previous day I used the utility "Disk Cleanup" to free up space on the hard disk and booted a scan with "windows defender" and the command "sfc / scannow" from the terminal, after which I restarted the operating system.

At the restart gave me error, I arrived at the "System Diagnostics" and I run a "start-up test" which gave me the following error:

ID ERROR: QCW42E-71J8K5-MFPWWJ-60WK03

PRODUCT ID: D5A28EA#ABZ

How Can I Fix the problem?

[visruth]

Hi,


That means hard drive had failed

You need to replace it with new one of similar form factor

You can salvage data from failed drive by booting in from LiveCD and copying the files to external drive:
https://help.ubuntu.com/community/LiveCD

Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?

HP recovery USB will help you factory reset after replacement of HDD

Alternatively you can clean install Windows.


Regards

Visruth

[Bruno6]

Hi Visruth,

What do you mean when you say "Alternatively you can clean install Windows" ?

Could you explain exactly what should I do?

I'm dumb. Thanks.

[visruth]

Which Operating system came pre installed in your laptop from factory?

Did you do upgrade and activate to Windows 10 successfully previously

You should create Windows installation USB using Microsoft windows media creation tool

Use this USB to clean install windows into your new HDD. Boot from USB for this and continue the installation
https://www.howtogeek.com/197559/how-to-install-windows-10-on-your-pc/

[Bruno6]

The factory pre-installed version is Windows 8.
However, I had done successfully upgrade to Windows 10 by at least a couple of years.

However, in practice, your advice is to create a Windows ISO 10 to repair any errors created? In such a way as to avoid completely format the hard disk.

I will follow your advice and let you know!

You were really helpful and polite, thank you very much!

PS: Appearance to proceed and verify if in this way solves the problem, before labeling as "solved" the post.

[visruth · Accepted solution]

You're very welcome.

In your case, you can go for format and clean installation of Windows 10 in new HDD with media creation tool

This will help you: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

Let me know how it goes

[Bruno6]

Vistruth the advice you gave me was very useful!
Media Creation is really a very powerful tool; I solved my problem without formatting anything and losing any data.

[visruth]

Well, glad to hear everything is okay now 🙂

You're very welcome!