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‎01-08-2017 05:25 PM

HP Recommended
Product: pavilion 17-E049WM AMD A10
Operating System: Microsoft Windows 10 (64-bit)

When I am  downloading recovery disc, will something appear on the screen or how can I tell if its downloading? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2017 05:57 PM

HP Recommended

Where are you dowloading from? I don't see a download on your Support page.

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3 REPLIES 3

‎01-08-2017 05:57 PM

HP Recommended

Where are you dowloading from? I don't see a download on your Support page.

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‎01-08-2017 06:04 PM

HP Recommended

I am downloading from the disc hp sent me onto my laptop.  I have followed the directions that was sent with disc.   I have the first disk in and all I get on the screen is the Hp logo.  Just wondering if that is what I should see if it's  downloading correctly.

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‎01-10-2017 02:46 AM

HP Recommended

Shut down the laptop with the disc in the drive. After a brief wait-power on the laptop and immediately start  tapping Esc key. This should bring up a menu where F9 Boot option is an choice. Tap F9 key, use arrow key to move down and select/highlight the CD/DVD drive. Then tap Enter key.

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