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‎03-29-2017 04:25 AM

HP Recommended
Product: Go G62 Notebook HPK-HSTNN-Q64C
How do I reset the passwords or even the whole computer system? I don't know the passwords.
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2017 04:32 AM

HP Recommended

Hi,

 

If the machine is running the operating system it originally shipped with, you can reset the notebook to its 'Factory Condition' using the Recovery Partition ( or Recovery Media if you created this ) which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎03-29-2017 04:32 AM

HP Recommended

Hi,

 

If the machine is running the operating system it originally shipped with, you can reset the notebook to its 'Factory Condition' using the Recovery Partition ( or Recovery Media if you created this ) which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎03-29-2017 04:45 AM

HP Recommended
Thank you.
Was this reply helpful? Yes No

‎03-29-2017 04:46 AM

HP Recommended

You're welcome :generic:

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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