07-20-2013 07:13 PM
07-31-2013 02:51 PM
i got an HP envy m6 with windows 8 in december. since then, it has been running well. i've had very few problems with it. until this morning. i turned on my computer and logged in and it was working like it normally does. then i noticed that it couldn't connect to any wifi networks. this has happened once or twice before, and a restart always fixed it, so i restart my computer. when it was booting back up, it came up with the message "starting automatic repair" and then the screen went black and stayed that way for about 10 minutes. i tried doing a hard shut down a few times, but the same thing happened. it has now been sitting on the black screen for about 45 minutes and nothing has come up on it since the automatic repair message. i did not get any restore disks with my laptop. what should i do? i have tried contacting hp, but that was no help.
09-02-2013 11:28 PM
i managed to work around this but i dont know if it may work for the same people who experiencing this issue...
for me i had the automatic repair issue and all of a sudden my computer restarted itself it was black for 2-3 seconds after it said "analyzing pc" then during that interval or whenever you turn it on and you see a black screen all i did was press f11 really fast and it got me into a recovery menu . So i tried completely reinstalling windows and it actually worked to do this simply go to hp recovery manager from the recovery mode and click on windows recovery environemnt this completely restores your computer like new
also my computer restarted many times ,it said that it was installing software and it seemed like it was in a loop but after it restarted 4-5 times the pc stopped getting the loop
10-17-2013 10:28 AM
Hi atrejo92. What model of notebook do you have?
How Do I Find My Notebook Model Number or Product Number?
I work on behalf of HP
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12-06-2013 05:52 AM
12-10-2013 07:58 AM
Thank yoiu for your inquiry. I understand that your laptop fell, and you are now getting an Automatic repair message, and goes to a black screen. I am pleased to be of assistance! I am providing you with some documentation, to assist you in this endeavor.Computer Does not Start (Windows 8) click here.You may want to consider doing a system restore, back to a known good date.Using Microsoft System Restore (Windows 8) click here. You could also use the Recovery option.Performing an HP System Recovery (Windows 8) click here. I would suggest you run the UEFI diagnostics to test the hardware, to ensure no damage occurred during the fall.click here. Please let me know the results.
I work on behalf of HP
01-11-2014 01:11 AM
My pavilion hp laptop without a cd room says preparing automatic repair but later on it seen black.I'll used the explorer internet earlier but it shut down so i press to on but this is hapen....What can I do?
01-25-2014 02:50 AM
The best advice when you get stuck in the cycle of prepair automatic repair press F11 every second (use watch ) then you will get out of the cycle and can continue with repairs. This I found on HP Site and actualy did get me out of the cycle and I was able to fully restore all.