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Honor Student
Posts: 2
Member Since: ‎09-25-2013
Message 1 of 4 (5,510 Views)

Setting Windows 8 back to Factory Settings

Hello, I'm having a huge problem resetting my windows 8 laptop back to it's factory settings.  I go to "Remove everything and reinstall Windows", it prompts me regularly but at the end it just says "There was a problem resetting, No changes made".  Then of course Check for solutions. Which it doesn't do anything. Besides that, i have to "Troubleshoot compatibility" with almost all my application and most of the windows apps don't even work. I regret not backing my computer up in the beginning but i don't know what to do know. 

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Distinguished Professor
Posts: 1,703
Member Since: ‎12-28-2010
Message 2 of 4 (5,507 Views)

Re: Setting Windows 8 back to Factory Settings

[ Edited ]

HI,

 

      You can follow the below steps to set the computer back to factory settings.

 

http://support.hp.com/us-en/document/c03489643

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Honor Student
Posts: 2
Member Since: ‎09-25-2013
Message 3 of 4 (5,506 Views)

Re: Setting Windows 8 back to Factory Settings

Yeah, I've looked at this page and tried everything and i get the same message, that no changes were made.
Distinguished Professor
Posts: 1,703
Member Since: ‎12-28-2010
Message 4 of 4 (5,503 Views)

Re: Setting Windows 8 back to Factory Settings

Have you created a set of recovery DVD's or recovery on the flash drive by which you can run the system recovery. Also if you have upgraded any parts remove them and then try to reinstall the operating system. If either of these works, then you can to get set of recovery disk from HP and which you can use to reinstall the OS.

-I am an HP Employee
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
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