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Honor Student
Posts: 2
Member Since: ‎03-18-2017
Message 1 of 4 (137 Views)

Should I do a Factory Reset to go back to Windows 7 from Windows 10

Product Name: Pavilion dv6 notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Upgraded to Windows 10, 8 months ago but did not know my Pavilion dv6 did not have Windows 10 drivers to support it.  Now I have problems with Windows update.  Solution is to go back to Windows 7 but not really sure how.

First I would backup all personal files (non-applications).

-  Would I lose my applications that came with my laptop from HP such as MS Office if I did a factory reset?

    - If yes, would HP give me the key to get MS Office reinstalled if my PC is not in warranty anylonger? Or do I have to purchase it again?

If I press ESC during startup, will it allow me to go back to Windows 7

 

There is a D: Recovery drive on the PC and E: HP Tools drive.; what are these used for?

 

Also, I have 3 Discs that were created for me by Geek Squad after i got my laptop in 2010, labeled HP Recovery Disc.  Would I use them to go back to Windows 7 and would they have MS Office on them?

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Regents Professor
Posts: 4,162
Member Since: ‎05-06-2013
Message 2 of 4 (108 Views)

Re: Should I do a Factory Reset to go back to Windows 7 from Windows 10


KIMBA6 wrote:

Upgraded to Windows 10, 8 months ago but did not know my Pavilion dv6 did not have Windows 10 drivers to support it.  Now I have problems with Windows update.  Solution is to go back to Windows 7 but not really sure how.

First I would backup all personal files (non-applications).

-  Would I lose my applications that came with my laptop from HP such as MS Office if I did a factory reset?

    - If yes, would HP give me the key to get MS Office reinstalled if my PC is not in warranty anylonger? Or do I have to purchase it again?

If I press ESC during startup, will it allow me to go back to Windows 7

 

There is a D: Recovery drive on the PC and E: HP Tools drive.; what are these used for?

 

Also, I have 3 Discs that were created for me by Geek Squad after i got my laptop in 2010, labeled HP Recovery Disc.  Would I use them to go back to Windows 7 and would they have MS Office on them?


Hello @KIMBA6

 

Welcome to the HP Support forum. Thank you for posting.

 

What are your issues with Windows 10 Update ? Can you provide details ? If it is only this you may try the

Windows 10 Troubleshooter to fix them >> https://aka.ms/wudiag

or check this artcile for more steps > https://www.howtogeek.com/247380/how-to-fix-windows-update-when-it-gets-stuck/

 

If you decide to return to Windows 7, here are my comments:

 

- You will loose everything as the recovery erases everything. So, it is important to copy/back up your personal files.

Certain HP apps will appear again after recovery.

 

- With regards to Microsoft Office - HP does not sends PCs with a full license of MS Office. The Office version that came to your PC was (is) either the free special edition of Office 2010 Starter  or  some other version of Office but you need to buy the key on your own. Did you ever purchase a MS Office license for your PC on your own ?

 

- The Esc button during start up brings a special menu with special options - access BIOS, see system information, access to recovery partition. Recovery partition is on your physical HDD (the D partition) and this is how it can be used. Even though it is there, I am not 100% sure if it working and intact. Sometimes when upgrading to Win 10, Windows 10 corrupts it and recovery media may need to be used.

 

You can used the ones created by Geek Squad (if they are created correctly and if they still work)

or you can purchase recovery media - original HP Recovery media.

 

 

Before doing anything else:

 

- describe your Windows 10 problem so that I see if this could be fixed by other means

- provide your full product model as described here >> http://support.hp.com/us-en/document/c00033108

[model and product number, please]

 

- please, provide a log file from this app so that I can see what you have on your PC

 

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a Notepad will open with the contents of that file.

Select it all, copy and paste all the info and place it your next reply

 

You can eventually close HiJackThis and delete it.

 

 

 

Looking forward to your reply.

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
*
If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
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Honor Student
Posts: 2
Member Since: ‎03-18-2017
Message 3 of 4 (86 Views)

Re: Should I do a Factory Reset to go back to Windows 7 from Windows 10

[ Edited ]

Hi, Thank you for responding.  Hopefully I followed all of the directions:

 

Regarding "Windows 10 Troubleshooter to fix them", yes I did

Also contacted MicroSoft support.  After going through 4 techs, they finally escalated to Level 2 technican.

Next day, Level 2 tech called and basically my PC can't handle Windows 10 because it/HP doesn't have the drivers to support Windows 10.  

 

Regarding "HP does not sends PCs with a full license of MS Office. The Office version that came to your PC was (is) either the free special edition of Office 2010 Starter ", in 2010 my HP Pavillion dv6-2150 came with MS Office 2007.  This is the reason I purchased this PC from Amazon.  The same or similar at other merchants did not have MS Office at all.

 

HP Pavilion dv6-2150us Entertainment Notebook PC

Product Name dv6-2150us
Product Number WA779UA#ABA
Serial Number [Personal Information Removed]

 

 

Step 1 LOG FILE 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:17:09 PM, on 3/20/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0839)

FIREFOX: 38.0.5 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files (x86)\Adobe\Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Users\Lolanda\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: Norton Identity Safety - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine32\22.9.0.71\coIEPlg.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine32\22.9.0.71\coIEPlg.dll
O4 - HKLM\..\Run: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files (x86)\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files (x86)\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATINOE.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-620 Series"
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\17.3.5892.0626\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\17.3.5892.0626\amd64"
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Lolanda\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\amd64"
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) - http://zone.msn.com/bingame/zpagames/zpa_shvl.cab55579.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\stwrt64.inf_amd64_960c1f056a541068\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: EpsonCustomerParticipation - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\WINDOWS\system32\EscSvc64.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe (file missing)
O23 - Service: HP CASL Framework Service (hpqcaslwmiex) - HP - C:\Program Files (x86)\HP\Shared\hpqwmiex.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem26.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\WINDOWS\system32\Hpservice.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\22.9.0.71\N360.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Rapport Management Service (RapportMgmtService) - IBM Corp. - C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\WINDOWS\System32\DriverStore\FileRepository\stwrt64.inf_amd64_960c1f056a541068\STacSV64.exe
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 17463 bytes

 

Step 2 FILE:

Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe Acrobat 7.1.0 Professional
Adobe AIR
Adobe AIR
Adobe Flash Player 15 Plugin
Adobe Reader 9.5.5
Adobe Shockwave Player
Alpha Kappa Alpha Sorority, Inc.
Apple Application Support
Apple Software Update
Audacity 1.3.12 (Unicode)
Compatibility Pack for the 2007 Office system
Consumer Input
ConvertHelper 2.2
Coupon Printer for Windows
CyberLink DVD Suite
CyberLink DVD Suite
D3DX10
DVD Menu Pack for HP MediaSmart Video
DVD Menu Pack for HP MediaSmart Video
Easy Photo Scan
Epson Event Manager
Epson E-Web Print
Epson Print CD
EPSON Scan
Epson Software Updater
Epson XP-620 User’s Guide version 1.0
ESU for Microsoft Windows 7
Free Spider Solitaire 2016 v5.2
Google Chrome
Google Drive
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
Google Update Helper
HP Advisor
HP Customer Experience Enhancements
HP Customer Experience Enhancements
HP Games
HP MediaSmart DVD
HP MediaSmart DVD
HP MediaSmart Internet TV
HP MediaSmart Internet TV
HP MediaSmart Live TV
HP MediaSmart Live TV
HP MediaSmart Music/Photo/Video
HP MediaSmart Music/Photo/Video
HP MediaSmart Software Notebook Demo
HP MediaSmart Webcam
HP MediaSmart Webcam
HP MediaSmart/TouchSmart Netflix
HP Quick Launch Buttons
HP Setup
HP Support Assistant
HP Support Solutions Framework
HP Update
HP User Guides 0154
HP Wireless Assistant
HPAsset component for HP Active Support Library
IBM Printer Software Uninstall
IDT Audio
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Java(TM) 6 Update 33
Junk Mail filter update
LabelPrint
LabelPrint
LAME v3.98.2 for Audacity
LightScribe System Software
Malwarebytes Anti-Malware version 2.2.1.1043
McAfee Virtual Technician
Microsoft Live Search Toolbar
Microsoft Live Search Toolbar
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access 2003
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Project Standard 2003
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Visio Standard 2003
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Movie Theme Pack for HP MediaSmart Video
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 38.0.5 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Security Suite
Power2Go
Power2Go
PowerDirector
PowerDirector
QLBCASL
QuickTime
Rapport
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
Recovery Manager
Seagate Manager Installer
Seagate Manager Installer
Seagate Manager Installer
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687409) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3114442) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3118300) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3118301) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB3115462) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB3118307) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB3115459) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB3114744) 32-Bit Edition
Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB3118308) 32-Bit Edition
Trusteer Endpoint Protection
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
UpdateRegistry
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mail
Windows Live Messenger
Windows Live Messenger
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer Resources

 

 

Regents Professor
Posts: 4,162
Member Since: ‎05-06-2013
Message 4 of 4 (65 Views)

Re: Should I do a Factory Reset to go back to Windows 7 from Windows 10

[ Edited ]

Hi @KIMBA6

 

Thank you for your update. Yes, it's all ok, thank you for following all the steps Smiley Happy

 

 

HP does not sell PCs on Amazon directly or I am not familiar with them doing so. I think it has been some reseller who shipped it + Office license. But it doesn't matter now Smiley Happy

 

Since your PC can boot now and your have Office 2007 installed, please download and run this free tool >> http://www.nirsoft.net/utils/product_cd_key_viewer.html#DownloadLinks

 The tool will list all your license keys. Write them down.

 

If the license for the Office 2007 was an OEM one (a.k.a. meant for sale with new PCs), then the user does not receive an installation media. However, if the Office license was a full one (FPP) one the user should have received Office installation disc.

 

So, the key can be extracted with the tool but do you have Office installation media (discs) ?

Office 2007 is an obsolete product (as per Microsoft) and they don't offer a way to download it from the net (legally/officially)

 

 

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
*
If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
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