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‎05-28-2016 01:07 PM

HP Recommended
Product: HP Notebook - 15-f162dx (ENERG
Operating System: Microsoft Windows 10 (64-bit)

I seem to be having the same issue that many other HP users are having. If i leave my laptop unattended for a period of time the laptop will go into sleep mode, however the lights go from white to amber and then the computer will just be stuck there. After this the computer will not wake up and I have to force shut off and restart the computer. Being a student and having to do this 10 or more times everyday is really making me regret buying this computer. I have tried the graphics card solutions, tried updating drivers, tried trouble shooting, and nothing has fixed this issue. IF ANYONE could please help me I would be so aprreciative. I am willing to try anything. I have also tried the windows defender scans for malware and my computer is fine. ONCE AGAIN ANYTHING WILL HELP!! 

 

Thanks.

 

Mike

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2016 03:09 PM

HP Recommended

Hi @thehaas10,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with sleep screen issue. I will be glad to help you.

 

Please follow all the steps in order from Sleep and Hibernate Issues (Windows 10, 😎. 

 

Please keep me informed of how things went and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution". To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-29-2016 03:09 PM

HP Recommended

Hi @thehaas10,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with sleep screen issue. I will be glad to help you.

 

Please follow all the steps in order from Sleep and Hibernate Issues (Windows 10, 😎. 

 

Please keep me informed of how things went and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution". To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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