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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 07:12 PM

HP Recommended
Product: Hp 2000 notebook pc

Wont start up

Smart check not installed

Short DST not installed

 

1 REPLY 1

‎04-04-2017 03:08 AM

HP Recommended

Hello @Tommydale,

 

 

Welcome to FORUM !!

 

This happens when the Hard drive is not getting detected.

Try to go to BIOS, by tapping F10 at the start up.  Check if the Harddrive is seen.

Try to reseat the hard drive and check if the unit detects the harddrive. 

Even after all troubleshooting, if you still get the same error the hard drive has be to replaced.

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby.

 

Please Contact HP if your HP Notebook is under warranty.

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

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