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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 11:32 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I have had my notebook for about 8 months. From almost the beginning I have been having a small glitch with my touchpad. Sometimes when I highlight text to be copied and pasted (especially more than a few lines), I lose touchpad control. The only way I've found to get it back is to put the screen down - briefly, like a second - and then lift it back up.

 

Driver is updated. I have tried uninstalling and reinstalling. Problem still present. Any help would be greatly appreciated!

2 REPLIES 2

‎04-22-2017 09:13 PM

HP Recommended

Have you checked your Support page for a newer driver or BIOS update that might address problems?

Have you gone to Control Panel\Hardware and Sound and opened Synaptics to try to adjust sensitivity?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-25-2017 09:21 PM

HP Recommended

I have the newest driver but am not comfortable doing a BIOS update. Have been experimenting with the sensitivity - seems to help a little but touchpad still doesn't seem to be responding appropriately. Have made an appointment at the microsoft store where I bought it to have them take a look. Thanks for your suggestions!

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