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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2009 04:29 PM

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My laptop is hp pavillion dv4-1428 and I moved from Vista to Windows 7 last week but the audio and the scrolling on the touchpad aren't working. Any solutions would be much appreciated.  Thank you
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2009 06:20 AM

HP Recommended

Sorry for so late reply.....

 

I don't now how but I didn't noticed that.

 

A

Touchpad:

 

Uninstall Synaptics driver given by me it's not for You model. (If You have other drivers for this device uninstall them too).

 

Resources:

Uninstall or change a program in Windows 7

 

Install this driver:

 

ALPS Touchpad  ver 7.5.1711.118 A for Win7 here

 

 

B

Audio:

 

If it was upgrade then uninstall Your old audio driver.

 

Resources:

Uninstall or change a program in Windows 7

 

If You have installed audio driver through Windows Update then go to

 

Control Panel -> Devices Manager -> Audio, Video and Games Controllers

 

Find there IDT audio. Click on it with right button of Your mouse and choose uninstall driver.

 

When You will do this install this driver:

 

IDT audio here for Win7 by HP

 

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

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136 REPLIES 136

‎11-05-2009 05:45 PM - last edited on ‎02-20-2017 02:07 PM by HP Administrator

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Hi,

Write down Your p/n number which is under Your computer and looks like this.
** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎11-05-2009 05:52 PM

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NV161UA#ABC
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‎11-05-2009 07:48 PM

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hi,

 

mostly AMD inside models comes with Synaptics Touchpads

 

download this & install it

 

after restarting your PC check if it works...

 

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44995.exe

 

otherwise Uninstall Synaptics Touchpad Driver

 

try this

 

Intel inside models comes with ALPS Pointing Device

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45558.exe

 

 

Regards,

EverWin

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
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‎11-05-2009 08:27 PM

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The first one doesn't work.

I removed Synaptics and tried the second one but it can't be installed.. install failed.

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‎11-05-2009 08:32 PM

HP Recommended

this means its a synapics touchpad

 

-->

http://www.synaptics.com/support/drivers

 

download the correct driver for your OS (32bit or 64 bit)???

 

reply

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
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‎11-05-2009 08:54 PM

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professional 64 bit, still not working
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‎11-05-2009 09:03 PM

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sad

 

after upgrading to Win 7 (connect to internet)

 

goto control panel>>open systems>>open Advanced system settings>>goto Hardware TAB>>open Device Installation settings>>select

Yes, do this automatically (Recommended)

 

also try windows 7's (Windows update) search for optional for missing drivers...

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
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‎11-06-2009 05:51 AM

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Please ignore last EverWin post.

 

Go to Control Panel -> Devices Manager

Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.

 

Below You've got example how to do it:

 

Device ID

Device ID

Device ID

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎11-06-2009 06:57 AM

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thank you for the time

 

ACPI\AUI0216
*AUI0216
 

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