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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-22-2016 06:18 AM

HP Recommended
Product: ProBook 455 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi

Have unknown device:  PCI\VEN_1022&DEV_1423&SUBSYS_14231022&REV_00

What means  AMD K15.3 - IOMMU v2

 

I'm use autodetectutility.exe - but this not help

 

After that uninstall catalist and install sp72887. Device remain unknown

 

HP ProBook 455 G2

 

What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2016 07:33 AM

HP Recommended

Hi:

 

You probably have to manually install the driver. 

 

I know that is the one you need because if you look at the driver file folder contents you can see that this driver has support for the hardware ID you posted.

 

[AMDIOV.NTamd64]
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1002&DEV_5A23
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1419
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1577
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1423
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1437
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1449
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1611

 

Sometimes the auto install file does not install the driver, so you have to outsmart the PC.

 

Go to the device manager and click on the IOMMU device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp67924.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

Then reboot the PC.

View solution in original post

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5 REPLIES 5

‎01-22-2016 07:16 AM

HP Recommended

Hi:

 

You need this driver...

 

ftp://ftp.hp.com/pub/softpaq/sp67501-68000/sp67924.exe

Was this reply helpful? Yes No

‎01-22-2016 07:24 AM

HP Recommended

Already installed )))

 

I'm look for AMD IOMMU Driver

 

Found sp67924.exe. Not help

 

After this found sp72321.exe. But nothing change

 

Maybe I'm must uninstall something before?

 

 

This story started by three unknown drivers: 2 video + iommu

Video fixed only after uninstall and install again sp72887

iommu I'm cant fixed 😞

What were reason of this errors - unknown... System stable work and active used sleep-mode

Some days ago sleep-mode turn-off. 

Was this reply helpful? Yes No

‎01-22-2016 07:33 AM

HP Recommended

Hi:

 

You probably have to manually install the driver. 

 

I know that is the one you need because if you look at the driver file folder contents you can see that this driver has support for the hardware ID you posted.

 

[AMDIOV.NTamd64]
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1002&DEV_5A23
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1419
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1577
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1423
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1437
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1449
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1611

 

Sometimes the auto install file does not install the driver, so you have to outsmart the PC.

 

Go to the device manager and click on the IOMMU device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp67924.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

Then reboot the PC.

Was this reply helpful? Yes No

‎01-22-2016 08:26 AM

HP Recommended

http://c2n.me/3thBwSL.jpg

 

tnx for solution!

bad Billi )

Was this reply helpful? Yes No

‎01-22-2016 09:07 AM

HP Recommended

Пожалуйста!

 

Glad to have been of assistance.

Was this reply helpful? Yes No
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