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‎07-15-2016 11:25 PM

HP Recommended
Product: Hp 15-af114AU
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone.
I format my windows 10 Hp 15-af114AU laptop. After resetting the pc it was in the process of installing windows when my battery went dead. So when i powerup the installation was at 67% with the two status message below the percent bar which reads, installing features and drivers(highlighted in dark blue) and the other message configuring settings. The installation seems to be continuening with the percentage upto 98% and reboots over again and again looks like the same process is happening there.I needed help on how to proceed with these issue.

Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2016 04:16 AM - edited ‎07-16-2016 04:21 AM

HP Recommended

Please read my post again and answer the question that I asked you. 

 

Use the troubleshooting on the following HP web document

http://support.hp.com/us-en/document/c03483233


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎07-16-2016 04:03 AM - edited ‎07-16-2016 04:03 AM

HP Recommended

Never, never, never ...Install an operating system or upgrade the BIOS  without first connecting external power from a power adapter.

 

 

You will need to use a utility called Diskpart to reset your hard disk before installing Windows.

 

Are you using a recovery flashdrive to install Windows?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎07-16-2016 04:14 AM

HP Recommended
I format the pc with the delete everything option and the pc takes 4 hours to reset after which it automatically reinstall windows from the recovery D partition drive inbuilt. Now the process stucks at 67% rebooting over and over again. Is it safe to reset and start over again...
Thanks
Was this reply helpful? Yes No

‎07-16-2016 04:16 AM - edited ‎07-16-2016 04:21 AM

HP Recommended

Please read my post again and answer the question that I asked you. 

 

Use the troubleshooting on the following HP web document

http://support.hp.com/us-en/document/c03483233


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-16-2016 04:21 AM

HP Recommended
The recovery drive comes inbuilt with the system. Thats the D partition.
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