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HP Recommended
w4n13ea#abu
Microsoft Windows 10 (64-bit)

We have ordered a laptop that has come with Windows 7.

A slip inside the packaging says that we are eligible to receive a copy of Windows 10 recovery media.  The laptop has been registered, but it's not obvious where to download or sign up for the media.

Help would be appreciated

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Dear Customer,

 

You may try the below link:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bph07143#N10258

 

 

To generate case online use the below link:

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1477909508029.1123376534.4928...

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

Dear Customer,

 

Please gothrough the below document:

http://support.hp.com/us-en/document/bph07143

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

HP Recommended

Thanks

 

What I've gathered from that is, if you're outside the USA/Canada then you need to contact HP support for the media.

Again, it's not clear - how do I open a ticket with HP Support, hopefully without having to call?

HP Recommended
HP Recommended

Dear Customer,

 

You may try the below link:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bph07143#N10258

 

 

To generate case online use the below link:

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1477909508029.1123376534.4928...

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

HP Recommended

Solved!  Used HP Support's chat, and they are posting the recovery media to us.  Confirmed there are no downloads available at this time for this product.

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.