• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-07-2013 01:22 AM

HP Recommended

Hello, i am having trouble finding the appropriate drivers for OS.
Could you please help me? Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2013 05:12 PM

HP Recommended

Ethernet Controller:

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55105.exe

PCI Device:

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61260.exe

 

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

View solution in original post

Was this reply helpful? Yes No
20 REPLIES 20

‎09-10-2013 08:19 AM

HP Recommended

Here are some of the drivers that I could think of:

IDT High-Definition (HD) Audio Driverftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61942.exe
Intel Chipset Installation Utility and Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61265.exe
Intel High-Definition (HD) Graphics Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61273.exe
Intel Management Engine Interface (MEI) Driver (CR)ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61266.exe
Intel Rapid Storage Technology Driverftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61600.exe
Intel Rapid Start Technology Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61325.exe
Intel Smart Connect Technology Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61269.exe
NVIDIA High-Definition (HD) Graphics Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61270.exe
Realtek Card Reader Driver (CR)ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61260.exe
Realtek Card Reader Driver (SB)ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61271.exe
Synaptics TouchPad Driverftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61819.exe
Validity Fingerprint Sensor Driverftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61263.exe
HP 3D DriveGuard 6 - For Consumer NBftp://ftp.hp.com/pub/softpaq/sp62001-62500/sp62131.exe
Intel Wireless Drivers, Intel PROSet, and My WiFi for Microsoft Windows 7 ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58641.exe
Intel Bluetooth Driverftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61660.exe
Ralink 802.11 b/g/n WiFi Adapterftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61776.exe

 

For other missing drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎09-11-2013 03:43 PM

HP Recommended

Thanks, Vidya.
You made my day. Please see unrecognized devices below:
Ethernet Controller
PCI\VEN_10EC&DEV_8168&SUBSYS_1966103C&REV_0C\4&38629CFD&0&00E6
PCI Device
PCI\VEN_10EC&DEV_5227&SUBSYS_1966103C&REV_01\4&292BA599&0&00E3

Cheers,
Sergey K.

Was this reply helpful? Yes No

‎09-11-2013 05:12 PM

HP Recommended

Ethernet Controller:

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55105.exe

PCI Device:

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61260.exe

 

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎10-08-2013 11:52 AM

HP Recommended

Hello Friend have the same problem, I bought a HP ENVY j021ss and change you the operating system, you got Windows 7 Ultimate, the issue is that it does not recognize me this driver and as much as I look at I can't find it, if I can you help I thank you, this is the controller, I am Spanish bone that translation is Google forgive me if it's not right

 

PCI\VEN_10EC&DEV_5227&SUBSYS_1966103C&REV_01

 

Saludos

Was this reply helpful? Yes No

‎10-08-2013 02:05 PM

HP Recommended

Vidya sorry but I missed data, is a 17 inch J021ss ENVY, I leave all that puts me in details

 

PCI\VEN_10EC&DEV_5227&SUBSYS_1966103C&REV_01
PCI\VEN_10EC&DEV_5227&SUBSYS_1966103C
PCI\VEN_10EC&DEV_5227&CC_FF0000
PCI\VEN_10EC&DEV_5227&CC_FF00

 

Gracias por la Ayuda

Was this reply helpful? Yes No

‎10-08-2013 03:00 PM

HP Recommended

Try these Realtek Card Reader drivers:

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61260.exe
I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎10-08-2013 03:23 PM - edited ‎10-08-2013 03:25 PM

HP Recommended

Thank you running 100%

With people as you pleased to enter forums to find solutions to the new we don't know
Thank you

Was this reply helpful? Yes No

‎10-08-2013 03:25 PM

HP Recommended
With people as you pleased to enter forums to find solutions to the new we don't know
Thank you
Was this reply helpful? Yes No

‎10-08-2013 04:22 PM

HP Recommended

@elcoyan

Very happy to hear that you got what you are looking for.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.