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Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 1 of 4 (71 Views)

Word en Excel

Product Name: HP G62 notebook
Operating System: Microsoft Windows 7 (64-bit)



Ik kan ineens geen Word en Excel gebruiken, het lijkt of de hele installatie weg is.



Posts: 9,187
Member Since: ‎09-30-2014
Message 2 of 4 (45 Views)

Re: Word en Excel


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Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 3 of 4 (36 Views)

Re: Word en Excel



I have a HP G62-B09ED notebook. Suddenly Word en Excel are deleted and my productcode is not working.


HP Support Agent
Posts: 4,851
Member Since: ‎08-11-2014
Message 4 of 4 (24 Views)

Re: Word en Excel



Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 


As I Understand the word and excel doesn't work anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you make any recent software or hardware changes?

Did you install any updates such as the windows 10 upgrade or any other?

Have you attempted a system restore to an earlier date it had been working fine?

Did you pay extra for the office subscription and how long has it been since you registered your version of the Microsoft Excel?

Is this the Office starter you've been using?


While you respond to that, you could try the steps mentioned here: Click here (for Microsoft office starter issues).


Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.


If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 


I work on behalf of HP

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