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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Wrong system been sent out?
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02-28-2017 10:05 AM
Hi there,
literally just set up my new Envy but realised it is listed on the system as 'Notebook 13-ab0xx'.
Got me wondering if i had been sent out the wrong product. Or is this just another name for the 13-AB007NA.
Thanks!
Solved! Go to Solution.
02-28-2017 10:24 AM
Hi:
Somewhere on the PC there should be a sticker with a product number on it.
The product number can normally be found on the same sticker as the serial number.
The product number for the model you purchased is 1DL53EA
As long as that product number matches what you found on the sticker on the PC, or in the system information screen in the BIOS, then you got what you paid for.
The 13-ab0xx is the model series.
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