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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- administrator password
Create an account on the HP Community to personalize your profile and ask a question
11-08-2016 07:57 PM
I've tryed the unlock code you mintioned (75081889) All i get is it's invaled. I have also tryed removing the CMOS battery. It does go to a differnt screen that basically says BIOS has incorrect settings and says to hit enter to restart. When i do that it goes back to admin password screen. I'm about ready to throw in the towel. Is there anything else it could be or that i can try befor i have to buy another one?
11-09-2016 03:02 PM
@CoolRooster
Thank you for replying,
That seems to be a hardware failure,
You may need to contact HP for further assistance
HP Technical Support can be reached by clicking on the following link:
http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
Riddle_Decipher
I am an HP Employee
11-10-2016 08:06 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the computer gets you a system disabled code on "enter administrator password" and you need assistance with the same,
I've used a 3rd party website to find a solution after a lengthy research, but here it is:
Try this code: 75842098 (it should reset/remove the administrator password)
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Riddle_Decipher
I am an HP Employee
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