• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 02:24 PM

HP Recommended
Product: hp laptop
Operating System: Microsoft Windows 10 (64-bit)

hi.i have bought hp laptop and it was stolen yesterday. please if it is possible i will give you its  serial number then you give me the  mac address in order to track my laptop to find it .hope you accept my  request ;thank you in advance .

1 REPLY 1

‎03-17-2017 02:40 PM - edited ‎03-17-2017 02:41 PM

HP Recommended

@YACINE4716

 

Sorry, but this is only a community forum staffed by volunteers and we can do nothing to track or recover missing property.  HP does not keep any record of Mac Addresses assigned to individual PCs.

What I recommend is the following:

1) Contact HP Customer Support, tell them about the stolen laptop, and get a case number

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

2) Contact the local law enforcement authorities about the theft -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the laptop to you if they find it

3) When the laptop is returned, contact Absolute Software to see about getting Lojack for Laptops for it. That enables you to report a stolen laptop and then locate it, once it is then connected to the Internet.

---------------------------------------------

I think THIS article more honestly portrays the situation: https://www.techwalla.com/articles/how-to-track-stolen-laptops-with-a-mac-or-ip-address

 

Read the information in Step 2.

 

Also, I have tried various routines for locating my own laptop, and the ADDRESS information provided is the registered address of my ISP -- which is actually in a different STATE from where I live! So, that is of NO USE in locating my laptop.

 

Sorry, but the only REAL way to locate a laptop is if you have something embedded in it that allows you to find it -- and products like Lojack for Laptops provide that feature.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.