blank screen

[bat19]

I turn my laptop off over night then turn it back on in morning when i did turn it on there was a a blank screen i tryed to recovery it but it will not come on try everything but nothing  can someone help

[WAWood]

bat19

Hello;

Allow me to welcome you to the HP forums!

I read your post about the blank screen on your laptop and wanted to help -- but need more information.

Please follow these directions for finding the detailed product number of your laptop: Finding Your HP Product Model Number | HP® Customer Support

Also, we need to know what version of Windows it was running.

And, if that was Win10, did the laptop come with Win10 preinstalled or did you do the Win10 Upgrade?

Also, is the screen entirely blank, or is there a blinking cursor in the upper left of the screen?

We can proceed once you provide the information.

Thanks

[bat19]

Hi my laptop is HP envy 8.1

[WAWood · Accepted solution]

I specifically asked you for the Detailed Product Number for your PC -- which you did not provide.

If you are unable to run the PC, then look for a sticker like this in the battery compartment:

We can proceed once you provide the information.

Thanks

[bat19]

Hi i found this on the laptop  HP 15 notebook pc serial number CND 44 23KM9

[bat19]

Hi i found this on the laptop  HP 15 notebook pc [personal information removed]